Customer Service

Savvy wants to make your shopping experience as pleasant as possible. If there is anything we can do to make your experience with Savvy better or if you have questions of any kind, please do not hesitate to get in touch with us and let us know what we can do. Your feedback is very important to us.

The quality of our products is of the upmost importance to us. Please let us know if you have any issues and this will be handled on an individual case basis. See our Returns & Exchanges section for more information about our exchange and refund policies.

Your privacy and security is very important to us. We take every precaution to protect your online purchases. 

Gift Certificate:

Give the gift that keeps on giving! A gift certificate to Savvy is always the perfect gift. You may purchase a gift certificate by clicking here!


Item Availability:

Our online inventory is connected through the physical store inventory. We make every effort to keep our system updated. However, in the rare case items sell simultaneously, we will send you an email and immediately refund your card.

Credit Cards:

We gladly accept American Express, Visa, Discover and Mastercard and gift certificate.

Shipping:

Savvy ships all orders via USPS. Please contact us at [email protected] if you have any questions or special requests (i.e express delivery) regarding shipping. We are not responsible for lost or damaged goods.

Purchases made Monday through Friday before 6pm EST and Saturday before 5pm will be pulled from inventory that day, except holidays, and will be shipped within 48 hours pending product availability and credit verification. USPS is unable to deliver items to a PO Box.

Tax:

Sales tax will be charged according to state law for items purchased in the store as well as items shipped to residents of South Carolina. When shipping outside of South Carolina, no sales tax will be charged on items sold due to the fact that Savvy is physically located in South Carolina. 


Online Return Policy:
Regular price, unworn merchandise with tags attached will be accepted for a refund. Items must be received back in store within 14 days of the customer’s purchase date. All returned items must be properly packaged and insured.

Click here to request a return & fill in the appropriate information. You will receive an email once your request is approved/rejected. 

Return Instructions:

STEP 1:  Package all contents in an appropriately sized shipping box.
Be sure to package everything up in a protective shipping box when sending the merchandise. Customers are responsible for return shipping. 

**Include a copy of your packing slip or a note with your order information so we may direct the package to the appropriate order.**


STEP 2: Ship your return.
Return to:

Savvy

1803 Augusta Street, Suite E

Greenville, SC 29605

Exchanges:
Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation & understanding!
 
Refunds:
All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
**Once the refund is processed, it may take 72 hours for the funds to reflect your account. Timing will vary depending on the form of payment and financial institution.**
Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.
 
Undeliverable/Refused Packages:
Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee. A restocking fee will be applied to the final refund amount.
Return to Sender fees, if applicable, will be applied to the final refund amount. Packages that are returned to sender are not guaranteed to be reshipped.
Undeliverable packages for international orders may be subject to abandonment with no refunds given.

Price Adjustments: 

Online price adjustments, in regards to applying discount codes, will not be made. Please make sure to apply code prior to completing your purchase. 

Policies:
- Savvy is not, under any circumstances, responsible for a customer’s "worn" damages.
- NO returns or exchanges on Final Sale items, NO exceptions.
- Savvy reserves the right to refuse any refunds or charge a restocking fee up to 40% for items returned that are not in compliance with our stated return parameters.
- Original shipping charges are non-refundable.
- Returns are processed within 3-5 business days after package has been delivered to us. Once the return has been processed, you will receive a confirmation e-mail with your refund details.